Jonny Dalgleish

Operations leader with 15+ years at the intersection of live music, data, and technology — touring internationally with Bryan Adams leading VIP operations, after building and leading a 15+ person agency team for over a decade. Builds the systems behind the shows — setlist coordination, show advancing, crew compliance, CRM workflows — focused on accuracy, continuous improvement, and fair compensation for the people behind the music.

Key Achievements

Setlist & Audience Data — Built the fan song-request and setlist coordination platform used across the Bryan Adams world tour, combining fan requests with Spotify and Apple Music audience insights — accurate, show-level performance data for every city.

Live Event Operations Leadership — Oversee VIP Meet & Greets of 50+ guests per show with private soundcheck performances; recruit, train, and lead local VIP teams of 5+ staff in each market worldwide.

Operations Platforms — Designed and built show-advancing software (crew calls, schedules, catering, security, room assignments) and TourChamp, a crew compliance system tracking passports, visas, and international travel requirements for touring personnel.

API Development & Integration — Built and ingested production APIs across Salesforce, Shopify, Google Cloud, Amazon AWS, DigitalOcean, and AI platforms (OpenAI, Claude, Gemini); delivered CRM and ERP integrations ($100K+ value) with real-time data synchronization; published 4 open-source Ruby gems.

Professional Experience

Bryan Adams World Tour — VIP & Production Operations / Web (2022–Present)

Oversee VIP Meet & Greet operations for 50+ guests per show, including private soundcheck performances
Recruit and lead VIP teams of 5+ local staff per market, coaching for consistent delivery on tight show-day timelines
Coordinate setlists tailored to specific locations using audience insights from Spotify and Apple Music data
Utilize Google Analytics to track website performance, analyze visitor behavior, and optimize user experience
Manage immigration and visa documentation for international touring crew

ESCAPADE Music Festival — Site Manager (2026)

Site management for one of Canada's largest electronic music festivals — on-site operations, logistics, and vendor coordination.

Live Nation — Production Assistant (2022–Present)

Production support for live events, working alongside promoter, venue, and touring teams.

30acres.com.au — Technical Director (2009–Present)

Founded and scaled a digital agency; led a team of 15+ staff across delivery, infrastructure, and long-term strategy. Set priorities and service levels, managed performance, and maintained enterprise client relationships (Visa, Australia Tourism, Mars Foods, Fliteboard).

Skills

Operations & Leadership: Team building & coaching (5–20 staff), KPI reporting, process improvement, stakeholder management
Music & Audience Data: Setlist coordination, Spotify & Apple Music audience insights, Google Analytics, show-level reporting
APIs & Integrations: Salesforce, Shopify, Google Cloud, AWS, DigitalOcean, OpenAI (ChatGPT), Claude (Anthropic), Gemini (Google), Stripe, Pipedrive — REST design, webhooks, real-time sync
Business Systems: CRM, ERP integration, case/ticket management, reporting tools, Ruby on Rails
Languages: English (fluent), French (comprehension)

Project	Domain	What it does
Setlist Requester	Live music data	Fan song-request platform for the Bryan Adams tour — per-city audience insights feeding setlist decisions
Loadout Advance	Show operations	Show-advancing platform: crew calls, schedules, catering, security posts, room assignments
TourChamp	Tour compliance	Crew credential tracking — passports, visas, Schengen rules, expiry alerts for international touring
loadout.ca	Service operations	Client portal with case management, ticketing, lead pipeline, and invoicing

JONNY DALGLEISH

Professional Summary

Key Achievements

Professional Experience

Skills

Selected Systems Built

Education

References